Job Description
Join our award-winning customer support team at Orlando Tech Solutions! We're seeking motivated individuals for our flexible-hours Customer Support Trainee program. Perfect for students, parents, or anyone seeking work-life balance. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, remote work options, and a supportive culture where your voice matters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Master our product knowledge base to resolve technical and billing issues
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex cases
- Meet weekly performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Comfortable working in a fast-paced environment
- Basic computer literacy and internet navigation skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Passion for helping others and learning new technologies