Job Description
Join Pittsburgh Customer Solutions as a Flexible Hours Call Center Agent and transform how businesses connect with customers! We're seeking empathetic professionals to deliver exceptional support while enjoying the freedom of customizable schedules. Our award-winning team thrives on innovation and work-life balance, offering competitive pay and growth opportunities. No nights or weekends required—perfect for students, parents, or anyone seeking a rewarding career with flexibility. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with specialists for complex escalations
- Meet quality metrics and performance targets
- Participate in ongoing training programs
- Contribute to team success through knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM platforms
- Type 40+ WPM with high accuracy
- Ability to work independently in remote/hybrid settings
- Flexibility to adjust shifts (days/evenings available)
- Valid Pennsylvania ID (if required for location-based roles)