Job Description
Join our award-winning customer service team in Pittsburgh! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities.
Why Join Us?
• $18-$24/hour + performance bonuses
• Medical, dental, and vision insurance
• Paid training and career advancement
• Modern downtown Pittsburgh office
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM software and knowledge bases
- Meet/exceed quality and productivity metrics (20+ calls/day)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office and CRM tools
- Strong problem-solving and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments