Job Description
Join Dallas Connect Solutions as a Call Center Agent and enjoy the flexibility to work around your schedule! We're seeking customer-focused professionals to deliver exceptional support while maintaining work-life balance. Our modern downtown Dallas office offers a vibrant, collaborative environment where your voice matters.
As a key member of our client experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. We provide comprehensive training, career growth paths, and benefits including health insurance and retirement plans.
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with escalation teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication skills in English (Spanish fluency a plus)
- Proficiency with CRM software (Salesforce experience ideal)
- Ability to work independently in fast-paced environments
- Flexible availability including evenings/weekends
- Typing speed of 40+ WPM with high accuracy