Job Description
Join Pittsburgh's Premier Customer Experience Team!
Are you a customer service superstar seeking work-life balance? Customer Connect Solutions is hiring Flexible Hours Call Center Agents in Pittsburgh, PA. Enjoy hybrid remote options and choose shifts that fit your schedule while delivering exceptional service to Fortune 500 clients. We offer competitive pay, comprehensive training, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for sensitive data
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with 98% accuracy
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Pittsburgh residency preferred