Job Description
Join our dynamic team at Urban Wellness Center as a Front Desk Receptionist with flexible scheduling options! We're seeking a polished professional to be the first point of contact for our diverse clientele. This role offers adaptable hours while maintaining a premium service experience in our state-of-the-art facility. Enjoy a supportive environment where your organizational skills and warm demeanor directly impact patient satisfaction.
Responsibilities
- Manage multi-line phone system with exceptional call handling and message routing
- Greet and register patients with efficiency and empathy
- Maintain electronic scheduling system with 100% accuracy
- Process insurance verification and paperwork with precision
- Coordinate office inventory and supply management
- Support HIPAA compliance protocols for all patient interactions
- Collaborate with clinical staff on patient flow optimization
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in medical scheduling software (e.g., Epic, Athena)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced healthcare environment
- Strong attention to detail in documentation and data entry
- Flexibility to cover varied shifts including evenings/weekends
- Basic knowledge of healthcare compliance regulations
- Professional appearance and positive attitude