Job Description
Join CustomerFirst Solutions and revolutionize customer service with our flexible call center opportunities in Richmond, VA! We're seeking dynamic individuals who thrive in adaptable work environments to deliver exceptional support. Enjoy competitive pay, comprehensive training, and a schedule that fits your life – whether you're a student, parent, or professional seeking work-life balance. Our modern downtown office features collaborative spaces and cutting-edge technology, making every shift engaging and rewarding.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and performance metrics
- Collaborate with team members to optimize solutions
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet for remote shifts (if applicable)
- Ability to work independently and manage time effectively
- Flexible availability including evenings/weekends