Job Description
Join our dynamic team at Baltimore Tech Solutions as an Immediate Hire Customer Support Trainee! We're seeking passionate individuals to launch their careers in customer service with comprehensive training and growth opportunities. No prior experience required – we provide all the tools you need to succeed.
Enjoy a collaborative environment where your problem-solving skills shine while supporting our clients with cutting-edge technology solutions. This full-time role includes competitive benefits, professional development, and a clear path to advancement within our rapidly expanding organization.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve technical issues using step-by-step troubleshooting protocols
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Continuously update product knowledge through training modules
- Identify trends in customer feedback for process improvements
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient with Microsoft Office Suite
- Ability to type 40+ WPM with accuracy
- Customer service mindset with empathy and patience
- Quick learner with adaptability to new technologies
- Positive attitude and team-oriented approach
- Must pass background check and drug screening