Job Description
Join our dynamic team as an Entry-Level Weekend Customer Service Specialist at Coastal Commerce Solutions! We're seeking motivated individuals with a passion for exceptional service to support our growing client base during weekend shifts. This role offers flexible hours while building foundational skills in communication and problem-solving in a fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our Jacksonville-based operations.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during weekend shifts (Sat/Sun 8am-8pm)
- Process transactions, returns, and inquiries with accuracy and professionalism
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed customer records in CRM systems
- Identify and escalate opportunities for service improvements
- Support weekend inventory and operational tasks as needed
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently during weekend shifts
- Flexibility to adapt to changing priorities
- Basic math skills for transaction processing