Job Description
Urgent Hiring: Launch Your IT Career in London!
We are looking for ambitious graduates and career changers to join our dynamic team as Entry Level Technical Support Specialists. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment with rapid career progression.
At Apex Digital Solutions, we value potential over experience. If you are eager to learn, possess a problem-solving mindset, and want to work in the heart of the UK’s tech hub, we want to hear from you.
Responsibilities
- Provide first-line technical support and troubleshooting for internal and external clients via phone and email.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with senior engineers to resolve complex technical queries.
- Conduct training sessions for new software tools and company procedures.
- Monitor system performance and report potential issues proactively.
Qualifications
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A positive attitude and a willingness to learn new technologies quickly.
- Reliable internet connection and a quiet workspace (if remote).
- Full UK working rights are essential.