Job Description
Are you looking for a career that offers stability and growth without the need for prior experience? Memphis Tech Solutions is currently hiring Entry Level Technical Support Specialists to join our rapidly expanding team in Memphis, TN. We value hard work, dedication, and a positive attitude above all else.
As a key member of our support team, you will be the first point of contact for our clients, helping them navigate technical challenges with ease. We believe in investing in our people, which is why we provide comprehensive paid training and a clear path for advancement.
Why You Will Love Working Here:
- Weekly Paychecks: Get paid every week on Fridays.
- No Experience Required: We train you from the ground up.
- Flexible Scheduling: Work full-time or part-time to fit your life.
- Modern Office Environment: Collaborative culture in the heart of Memphis.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot basic software and hardware issues to ensure client satisfaction.
- Document all customer interactions and resolutions in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Collaborate with senior technicians to refine support processes and improve team efficiency.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong desire to learn new technologies and systems.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and a quiet workspace (for remote/hybrid options).