Job Description
Are you looking to launch a career in the heart of Silicon Valley? Nexus Innovations Inc. is currently seeking a driven Entry Level Technical Support Specialist to join our dynamic team in San Jose, California. We specialize in cloud computing solutions and are committed to nurturing the next generation of IT professionals.
In this role, you will work closely with senior engineers to resolve complex technical issues, assist in system maintenance, and provide exceptional service to our enterprise clients. We offer a hybrid work model and a comprehensive benefits package designed to help you grow.
What You Will Do:
- Provide tier-one technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain detailed logs of technical issues and resolutions in our ticketing system.
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Participate in training sessions to stay updated on the latest industry technologies.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone, email, and remote access.
- Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices.
- Maintain accurate and detailed records of all technical support tickets in our CRM system.
- Collaborate with senior IT staff to implement network security protocols and software updates.
- Conduct on-site visits to client locations to resolve complex technical problems.
- Provide exceptional customer service to ensure high satisfaction rates.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and adapt to changing IT environments.
- Reliable internet connection and a home office setup (for remote work options).