Job Description
Are you a recent graduate or career changer looking to break into the tech industry? CloudBridge Solutions is excited to announce an opening for an Entry Level Technical Support Specialist to join our dynamic team in the heart of San Francisco. We believe in growing our own talent and offer a comprehensive training program for motivated individuals ready to launch their career in IT support.
In this role, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed. We are looking for individuals with a positive attitude, strong communication skills, and a genuine eagerness to learn. If you are ready to start a rewarding full-time career in a fast-paced environment, we want to hear from you.
Why Join CloudBridge?
- Competitive salary and performance bonuses.
- Full benefits package (Health, Dental, Vision, 401k).
- Comprehensive training program – no prior experience required.
- Modern office located in downtown San Francisco.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot and resolve incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Customer Onboarding: Assist new clients with software setup, account configuration, and initial training to ensure a smooth onboarding experience.
- Documentation: Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in our CRM system.
- Ticket Management: Prioritize and manage support tickets efficiently, escalating complex issues to senior engineers when necessary.
- Feedback Collection: Gather customer feedback regarding our products and services and relay insights to the product and development teams.
Qualifications
- Education: High school diploma or equivalent required; Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Experience: No prior technical support experience required. We value potential and attitude over experience.
- Skills: Basic computer literacy and familiarity with operating systems (Windows/Mac) and web browsers.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues methodically.