Job Description
Are you ready to launch a rewarding career in the tech industry? Apex Systems is currently hiring Entry Level Technical Support Specialists in San Jose, CA. We offer paid training to all new hires, ensuring you have the skills and confidence to succeed.
In this role, you will serve as the first point of contact for our clients, providing top-tier technical assistance and troubleshooting solutions. We are looking for self-motivated individuals who are eager to learn and grow within a dynamic organization.
Why Join Us?
- Comprehensive Paid Training: No prior experience required. We invest in your growth.
- Career Advancement: Clear pathways to senior support and management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Responsibilities
- Resolve Technical Inquiries: Assist clients with hardware and software issues via phone, email, and chat.
- Provide Training: Educate customers on product features and best practices.
- Documentation: Accurately log all support interactions and resolutions in the CRM system.
- Collaboration: Work closely with senior engineers and account managers to ensure client satisfaction.
- Problem Solving: Diagnose complex technical problems and implement effective solutions.
- Feedback Loop: Communicate common customer issues back to the product development team.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: No prior technical experience necessary; we provide the training.
- Skills: Strong verbal and written communication skills.
- Computer Literacy: Comfortable navigating Windows and Mac operating systems.
- Attitude: A proactive approach to learning and a customer-first mindset.
- Availability: Must be willing to work flexible hours, including evenings and weekends.