Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated Entry Level IT Support Specialists in Cleveland to join our dynamic team. No prior experience required – we provide all necessary training to transform you into a skilled professional. Enjoy competitive pay, growth opportunities, and a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex problem resolution
- Conduct system audits and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong communication and customer service abilities
- Willingness to learn new technologies quickly
- Ability to work independently and in team settings
- Valid Ohio driver's license (for occasional site visits)
- Passion for technology and continuous improvement