Job Description
Are you looking to launch a career in the fast-paced world of Information Technology? Apex Digital Solutions is currently seeking motivated, entry-level individuals to join our growing Technical Support team in Philadelphia, Pennsylvania. We value potential and attitude over experience, offering comprehensive on-the-job training to help you succeed.
As a Technical Support Associate, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to maximize our software solutions. This is an excellent opportunity for recent graduates or career changers looking to enter the IT sector.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Growth Potential: Clear career progression into Senior Support and Management roles.
- Modern Environment: Work in a state-of-the-art office in Center City Philadelphia.
Responsibilities
- Respond to incoming client inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues related to our software products.
- Document all customer interactions and technical resolutions in our CRM database.
- Collaborate with the senior technical team to escalate complex issues.
- Conduct quality assurance checks on support tickets to ensure high service standards.
- Participate in weekly training sessions to stay updated on product features and troubleshooting protocols.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy (familiarity with Windows or Mac operating systems).
- Strong verbal and written communication skills.
- Ability to type at least 35 words per minute.
- A customer-first mindset with a desire to help others solve problems.
- Reliable internet connection and a quiet workspace if working remotely.