Job Description
Are you ready to launch a rewarding career in the technology sector? Zenith Tech Systems is currently seeking motivated Entry Level Technical Support Representatives to join our dynamic team in Oakland, CA. We are committed to fostering a growth-oriented environment where training is provided for all candidates.
We are looking for individuals who are eager to learn, possess strong problem-solving skills, and have a passion for helping others. Whether you are a recent graduate or looking to switch careers, this is the perfect opportunity to build a foundation in IT support.
Why Join Us?
- Competitive starting salary with annual performance bonuses.
- Comprehensive on-the-job training and mentorship programs.
- Modern office environment in the heart of Oakland.
- Opportunity for rapid career advancement.
Responsibilities
- Deliver exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic software, hardware, and connectivity issues.
- Document all customer interactions and resolutions in the ticketing system.
- Stay updated on company products and services to provide accurate information.
- Collaborate with senior engineers to escalate complex technical issues.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and troubleshooting techniques.