Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Tucson, AZ. If you are eager to launch a career in the tech industry and are ready for immediate employment, we want to hear from you. At Apex Tech Solutions, we prioritize growth and offer comprehensive training for all new hires.
As a Technical Support Specialist, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring a seamless user experience. This is a fantastic opportunity for individuals looking to gain hands-on experience in a fast-paced corporate environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for internal and external clients.
- Log and manage customer support tickets in our ticketing system.
- Guide users through software installations and configuration steps.
- Document technical solutions and create knowledge base articles.
- Collaborate with senior technicians to resolve complex escalated issues.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer operating systems (Windows and Mac) and peripherals.
- Strong customer service skills with a patient and empathetic demeanor.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively in a remote or office setting.
- Willingness to learn new technologies and complete product training.