Job Description
Are you looking to launch a career in the fast-paced world of Information Technology? Apex Digital Solutions is hiring immediately for Entry Level Technical Support Specialists in Jacksonville, FL. We provide comprehensive on-the-job training and a clear path for career advancement. If you have a passion for technology and excellent communication skills, we want to meet you.
As part of our support team, you will be responsible for diagnosing and resolving technical issues for our diverse client base. We pride ourselves on a culture of mentorship and rapid growth, making this the perfect opportunity for recent graduates or career changers looking to break into tech.
Responsibilities
- Deliver exceptional technical support to customers via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date records of all support tickets and interactions in our CRM system.
- Collaborate with senior engineers to escalate complex issues and learn best practices.
- Assist with the installation and configuration of new hardware and software for clients.
- Provide clear, jargon-free explanations to non-technical clients regarding their technical problems.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and peripherals.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and complete mandatory training programs.
- Ability to work in a fast-paced, deadline-driven environment.