Job Description
Are you a problem solver looking to kickstart your career in the fast-paced tech industry? InnovateTech Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Austin, Texas.
We are looking for individuals with a passion for technology and a desire to help others. Whether you are fresh out of college or looking to switch careers, we provide comprehensive training and a clear path for professional growth. You will be the first point of contact for our clients, ensuring their technical challenges are resolved efficiently and professionally.
Why Join Us?
- Competitive entry-level salary ($35k - $45k)
- Full benefits package (Medical, Dental, Vision)
- Flexible work schedule and remote work options
- Career development and mentorship programs
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot basic software and hardware issues to ensure client satisfaction.
- Document all customer interactions and technical resolutions in our CRM database.
- Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Stay up-to-date with product features and technical documentation to provide accurate information.
- Maintain a positive and professional demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Basic computer literacy and familiarity with Windows/macOS operating systems.
- Ability to work independently as well as part of a collaborative team environment.
- Proactive problem-solving attitude and attention to detail.
- Reliable internet connection and a quiet workspace if working remotely.