Job Description
Join our award-winning team in Seattle and jumpstart your IT career with comprehensive paid training! We're urgently hiring motivated individuals for our Entry-Level IT Support Specialist position. No prior experience required – we'll provide all the technical and soft skills training you need to succeed in this high-demand field. Enjoy competitive benefits, mentorship from industry experts, and a clear career advancement path.
This role is perfect for recent graduates, career changers, or anyone seeking a stable tech career with upward mobility. Our training program combines classroom instruction, hands-on labs, and real-world simulations to ensure you're job-ready within 90 days.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct training sessions for end-users on new technologies
- Maintain inventory of IT assets and equipment
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain relevant certifications during employment
- Reliable transportation to our downtown Seattle office