Job Description
Launch your tech career with paid training and immediate opportunities! TechStart Innovations is seeking motivated Entry Level IT Support Specialists in Austin, TX. No experience requiredâjust drive to learn and grow in a dynamic environment. Join our team and gain hands-on expertise in cutting-edge technologies while receiving industry-leading mentorship.
Our comprehensive 8-week training program covers networking, cybersecurity fundamentals, cloud infrastructure, and customer service excellence. After training, youâll transition into a full-time role supporting enterprise clients with 24/7 technical assistance. Enjoy competitive benefits, career advancement paths, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Assist with network monitoring and security protocols
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex problem-solving
- Participate in continuous upskilling sessions and certifications
Qualifications
- High school diploma or equivalent; bachelorâs degree preferred
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt quickly
- Valid driverâs license (for occasional on-site support)