Job Description
Are you ready to launch a rewarding career in the tech industry? TechNova Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Boston, Massachusetts. We are a fast-growing SaaS company looking for individuals who are eager to learn, possess a positive attitude, and are ready to provide exceptional service to our clients.
As an Entry Level Support Specialist, you will be the first point of contact for our customers, helping them resolve technical issues and ensuring they get the most out of our software platforms. We provide comprehensive paid training and mentorship, so prior experience is not required—just your drive to succeed.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues for end-users.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Stay up-to-date with product features to answer customer queries accurately.
- Maintain a professional and empathetic demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred but not mandatory.
- Basic computer literacy and familiarity with operating systems.
- Strong communication skills (verbal and written) with a focus on clarity.
- Ability to work independently and as part of a collaborative team.
- A problem-solving mindset and a passion for helping others.
- Reliable internet connection and a quiet workspace.