Job Description
Are you a tech enthusiast looking for your first job in the tech industry? Apex Tech Solutions is currently hiring Entry-Level Technical Support Representatives to join our dynamic team in Austin, Texas.
We are looking for individuals who are eager to learn, possess great communication skills, and have a passion for solving problems. We provide comprehensive paid training to ensure you have everything you need to succeed. If you are ready to kickstart your career in IT with a leading company, we want to hear from you.
Responsibilities
- Assist customers with technical troubleshooting via phone and email.
- Document customer interactions and issue resolutions accurately in our CRM system.
- Identify and resolve basic software and hardware issues.
- Collaborate with senior engineers to escalate and resolve complex queries.
- Stay updated on product knowledge through ongoing training sessions.
- Provide exceptional customer service and maintain a high satisfaction rating.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication abilities.
- Willingness to work in a fast-paced, collaborative environment.
- No prior experience required—just a strong work ethic and a desire to learn!
- Reliable internet connection is mandatory.