Job Description
We are looking for driven individuals to join our growing team in Fort Worth, Texas. As an Entry Level Technical Support Representative, you will be the first point of contact for our clients, providing top-tier service and technical assistance.
Don't have a degree? No problem! We offer comprehensive on-the-job training to help you succeed. If you are eager to launch a career in the tech industry and are ready for an immediate hire, we want to hear from you.
Why Apply?
- Competitive salary and benefits package.
- Full training provided for all new hires.
- Career advancement opportunities within a stable organization.
- Collaborative and supportive work environment.
Take the next step in your career. Apply today to secure your position!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot technical hardware and software issues.
- Conduct product demonstrations and training sessions for new users.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the IT team to resolve complex escalated tickets.
- Stay updated on product features and industry best practices.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and willingness to learn new technologies.
- Problem-solving mindset with a customer-centric approach.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Reliable internet connection for remote or hybrid work options.