Job Description
Join our dynamic team at TechGrowth Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Raleigh, NC, with comprehensive paid training to launch your tech career. No experience necessary – we'll equip you with industry certifications and hands-on skills in network administration, cybersecurity, and cloud technologies.
This role offers a clear career progression path, competitive benefits package, and the opportunity to work with cutting-edge technology. Our collaborative culture values continuous learning and professional growth, making this the perfect springboard for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and user onboarding
- Document technical issues and resolutions in service management systems
- Participate in paid training programs to earn CompTIA A+/Network+ certifications
- Collaborate with senior engineers on complex problem-solving
- Contribute to IT security protocols and best practices
Qualifications
- High school diploma or equivalent; associate's/bachelor's degree preferred
- Basic computer literacy and troubleshooting skills
- Strong written and verbal communication abilities
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with problem-solving aptitude
- Willingness to obtain industry certifications during employment