Job Description
Start your tech career tomorrow with Nexus Tech Solutions! We're hiring passionate entry-level professionals for our remote tech support team. Join a forward-thinking company offering comprehensive training and rapid advancement opportunities. Perfect for recent graduates or career changers seeking hands-on experience in a dynamic environment.
Why Join Us?
- 100% remote work with flexible hours
- Full benefits package + 401(k) matching
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex issues
- Conduct remote system diagnostics and repairs
- Maintain knowledge base articles and documentation
- Participate in daily team stand-ups and training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and cloud platforms
- Excellent written and verbal communication skills
- Ability to troubleshoot basic networking issues
- Self-motivated with strong problem-solving abilities
- Quick learner with adaptability to new technologies
- Reliable internet connection and quiet workspace