Job Description
Launch your tech career with our comprehensive paid training program! No experience required. Join TechGrow Solutions Inc. in Austin, Texas, as an Entry-Level Tech Support Specialist. We provide hands-on mentorship, industry certifications, and a clear career path in the booming IT sector. Enjoy competitive benefits, flexible scheduling options, and a collaborative environment focused on your growth. Transform your passion for technology into a professional career – no degree or prior experience necessary!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex problems
- Participate in bi-weekly training sessions and certification prep
- Assist with system monitoring and preventative maintenance
- Maintain customer satisfaction through professional communication
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Ability to learn quickly and adapt to new technologies
- Customer service mindset with patience and empathy
- Must pass background check and pre-employment assessment
- Willingness to obtain CompTIA A+ certification during training