Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals for our Entry Level Tech Support Specialist role based in Long Beach, CA. This fully remote position requires zero prior experience – we provide all necessary training to transform you into a confident IT professional. Work from anywhere while building skills in networking, cybersecurity, and cloud technologies. Our 12-week paid training includes mentorship, certification prep, and guaranteed placement. Join a diverse team dedicated to fostering talent and career growth. Benefits include health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document all interactions and resolutions in ticketing systems
- Participate in ongoing training modules and skill assessments
- Collaborate with senior engineers on complex technical challenges
- Implement security protocols and best practices for client systems
- Contribute to knowledge base articles and team documentation
Qualifications
- No prior technical experience required
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Reliable computer with high-speed internet connection
- Basic proficiency with Microsoft Office suite
- Valid California ID for onboarding verification