Job Description
We are seeking a motivated Entry Level Technical Support Associate to join our growing team in Louisville, KY. This is a fantastic opportunity for individuals looking to start a career in the IT and customer service sector with no prior experience required. We provide comprehensive training and mentorship to help you succeed.
As a member of our support team, you will be the first point of contact for our clients, resolving technical inquiries and ensuring a seamless user experience.
Responsibilities
- Assist customers with technical troubleshooting and software inquiries via phone and email.
- Document customer interactions and solutions in our CRM system.
- Learn and demonstrate our proprietary software tools under supervision.
- Maintain a high level of professionalism and patience in all communications.
- Collaborate with senior team members to escalate complex issues.
- Participate in daily training sessions to enhance technical knowledge.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred but not required).
- Basic computer literacy and familiarity with web browsers.
- Strong desire to learn and grow within a technical environment.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced team setting.
- Reliable internet connection and computer access (if working remotely/on-site hybrid).