Job Description
Are you looking to launch a career in the technology sector but lack previous professional experience? Apex Data Systems is currently hiring entry-level Technical Support Associates to join our growing team in Raleigh, North Carolina.
We believe that talent and attitude are more important than a resume full of past jobs. If you are a quick learner, possess excellent communication skills, and are eager to grow, we want to hear from you. This is a fantastic opportunity to gain hands-on experience in a supportive, modern environment.
Why Choose Apex Data Systems?
- Comprehensive paid training program.
- Opportunity for career advancement within the IT sector.
- Supportive team culture focused on mentorship.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat.
- Assist in diagnosing and resolving basic technical hardware and software issues.
- Document customer interactions and issue resolutions accurately in our CRM database.
- Collaborate with senior team members to learn best practices and troubleshooting techniques.
- Maintain a positive and professional demeanor while handling high-volume inquiries.
- Stay updated on product knowledge through internal training sessions.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- A reliable internet connection and a dedicated workspace.
- Willingness to undergo a background check and drug screening.
- Ability to work flexible hours, including evenings and weekends.