Job Description
Are you ready to launch a rewarding career in the technology sector?
Apex Innovations Group is seeking a motivated Entry Level Technical Support Associate to join our fast-paced team in Charlotte, NC. This is an excellent opportunity for individuals looking to break into the IT industry or recent graduates eager to apply their skills in a real-world setting. We believe in promoting from within and offer a clear path for professional growth.
In this role, you will be the first point of contact for our clients, providing top-tier service and technical guidance. We provide comprehensive paid training, so no prior technical experience is required—just a passion for learning and helping others.
Why Join Us?
- Competitive entry-level salary ($45k - $55k).
- Full benefits package including health, dental, and vision.
- Retirement plan matching (401k).
- Generous paid time off and holiday schedule.
- Career advancement opportunities.
Responsibilities
- Client Assistance: Diagnose and resolve technical issues for clients via phone, email, and chat with patience and clarity.
- Technical Troubleshooting: Walk customers through software installations and basic hardware configurations.
- Documentation: Accurately log customer interactions, issues, and resolutions in our CRM system.
- Training: Actively participate in daily training workshops to expand product knowledge.
- Team Collaboration: Work closely with senior support staff to escalate complex cases and learn best practices.
- Feedback Analysis: Provide insights on common customer issues to help improve our products and services.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior technical experience necessary; we train you.
- Communication: Exceptional verbal and written communication skills.
- Attitude: A customer-first mindset with a strong desire to solve problems.
- Reliability: Ability to work full-time hours, Monday through Friday.
- Computer Literacy: Comfortable navigating web browsers and basic computer functions.