Job Description
Welcome to Cleveland Tech Solutions, where innovation meets opportunity. We are currently seeking ambitious, driven individuals to join our dynamic support team as Entry Level Technical Support Associates. This is the perfect launchpad for your career in Information Technology if you are eager to learn, grow, and make a tangible impact.
In this role, you will be the frontline technical expert for our valued clients, resolving complex issues with patience and precision. We provide a comprehensive training program designed to take you from zero experience to a confident IT professional. Join a culture that values integrity, teamwork, and continuous learning.
Responsibilities
- Diagnose and resolve technical hardware and software issues via phone, email, and live chat.
- Provide exceptional customer service by actively listening to client concerns and delivering clear, jargon-free solutions.
- Document all technical interactions and resolutions in our CRM system to ensure a seamless knowledge base.
- Collaborate with senior engineers to troubleshoot escalated tickets and improve support processes.
- Assist in the installation, configuration, and maintenance of client systems and peripherals.
- Stay updated on the latest industry trends and software updates to provide the best possible support.
Qualifications
- No prior experience required: We look for raw potential and a strong work ethic over a resume.
- High school diploma or GED required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- A reliable computer and high-speed internet connection are required.
- Willingness to undergo a paid training program.