Job Description
Are you looking to kickstart your career in the tech industry? We are currently seeking motivated Entry Level Technical Support Associates to join our growing team in Indianapolis, IN.
Our company offers a dynamic work environment, comprehensive training, and a clear path for advancement. No prior experience is required—we are looking for eagerness to learn and a passion for helping others.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Full benefits package (Medical, Dental, Vision)
- On-the-job training provided
- Opportunities for career growth
Don't let a lack of experience hold you back. Apply today and become part of a team that values your potential!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve basic technical hardware and software issues for end-users.
- Document customer interactions and solutions accurately in our CRM system.
- Collaborate with senior team members to learn best practices for technical support.
- Assist in maintaining a high customer satisfaction rating.
- Stay updated on product knowledge through regular training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Familiarity with basic computer operations and operating systems.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required for remote support roles.
- Willingness to undergo a background check and drug screening.