Job Description
Are you ready to launch your career in the technology sector? TechNova Solutions is seeking motivated Entry Level Technical Support Associates to join our growing team in San Jose, CA. We believe in fostering talent from the ground up, offering comprehensive training and a clear path for professional growth.
In this role, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring seamless service delivery. If you are a quick learner with a passion for technology and excellent communication skills, we want to hear from you!
What We Offer:
- Competitive hourly rate ($18 - $25/hr)
- Full medical, dental, and vision insurance
- Paid training program
- Opportunity for rapid career advancement
- Modern, collaborative office environment
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone, email, and chat by diagnosing and resolving basic hardware and software issues.
- Troubleshooting: Walk customers through step-by-step solutions to common technical problems.
- Customer Documentation: Accurately log all customer interactions, issues, and resolutions into our CRM system.
- Product Knowledge: Continuously learn about our products and services to provide accurate information to clients.
- Collaboration: Work closely with the senior IT team to escalate complex tickets and share feedback.
- Process Improvement: Identify common customer pain points and suggest improvements to support workflows.
Qualifications
- Education: High school diploma or GED required; Associate's degree or Bachelor's degree in a related field is a plus.
- Experience: No prior experience required. We are looking for eager learners.
- Communication: Excellent verbal and written communication skills with a patient and friendly demeanor.
- Computer Skills: Basic proficiency with Microsoft Office Suite and general computer operations.
- Problem Solving: Strong analytical thinking and ability to follow structured troubleshooting protocols.
- Availability: Must be available to work full-time, including weekends and holidays as needed.