Job Description
Launch your tech career in San Jose with our comprehensive paid training program! TechCorp Solutions is seeking motivated individuals for our Entry-Level Technical Support position. No prior experience required – we'll provide everything you need to succeed in the heart of Silicon Valley.
What You'll Gain:
- Full-time position with competitive benefits package
- 8-week intensive paid training program ($2,000 training stipend)
- Industry-recognized certification upon completion
- Clear career progression path to senior roles
- Collaborative environment with mentorship opportunities
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Continuously update knowledge through training modules
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows, macOS, Office Suite)
- Customer service mindset with empathy and patience
- Ability to learn technical concepts quickly
- Valid work authorization in the United States
- No prior IT experience required