Job Description
Launch your IT career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals in El Paso to join our dynamic team as entry-level Technical Support Specialists. No prior experience required – we provide hands-on training in network diagnostics, cloud systems, and customer service excellence. Enjoy competitive benefits, flexible schedules, and clear pathways to advancement. Join us in shaping the future of technology support!
Responsibilities
- Provide tier-1 technical support via phone, chat, and remote assistance
- Install and configure hardware/software systems under supervision
- Document technical issues and resolutions in CRM systems
- Collaborate with senior technicians during complex troubleshooting
- Participate in weekly training modules to develop technical skills
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts quickly
- Valid driver's license for occasional on-site visits
- Pass background check and drug screening