Job Description
Launch your tech career in Seattle with our comprehensive paid training program! Innovate Seattle Tech is seeking motivated individuals for our Entry-Level Tech Support Specialist role. No prior experience required – we provide everything you need to succeed. Our 8-week paid training covers troubleshooting, customer service, and system administration. Enjoy competitive pay, full benefits, and a clear career path into high-demand IT roles.
Join our diverse team in the heart of Seattle's tech hub and gain hands-on experience with industry-standard tools. We're committed to investing in our employees' growth and offer ongoing certifications. Perfect for career changers, recent graduates, or anyone looking to break into tech without a degree.
Responsibilities
- Provide technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues using diagnostic tools
- Document cases and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex technical problems
- Participate in daily team meetings and training sessions
- Complete certification modules during training period
- Deliver exceptional customer service with empathy and patience
Qualifications
- No prior tech experience required – training provided
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows, Mac, internet navigation)
- Ability to learn technical concepts quickly
- Reliable transportation to Pioneer Square office
- Passion for technology and helping others
- Must pass background check and drug screening