Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Tech Support Specialist! We're seeking motivated individuals with a passion for technology to provide exceptional customer support. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. This immediate hire position offers a clear career path, competitive benefits, and the opportunity to work with cutting-edge technology in San Jose's thriving tech hub.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Document and resolve customer tickets using our ticketing system
- Install, configure, and maintain computer systems and peripherals
- Collaborate with senior technicians to resolve complex issues
- Train end-users on new systems and technologies
- Monitor system performance and report anomalies
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware and operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional on-site visits)
- Willingness to complete paid training program (4 weeks)