Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level candidates for our Tech Support Specialist role in Charlotte, NC. No experience required – we provide comprehensive paid training to transform you into a tech expert. Enjoy immediate hire, competitive benefits, and growth opportunities in a dynamic environment. Join our mission to deliver exceptional IT support while building your professional foundation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate incident records
- Collaborate with senior technicians to resolve complex technical problems
- Adhere to ITIL best practices and security protocols
- Participate in ongoing training to enhance technical skills
- Support network infrastructure monitoring and basic maintenance tasks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Willingness to obtain industry certifications (training provided)
- Passionate about technology and helping others