Job Description
Launch your tech career tomorrow with our comprehensive paid training program! TechLaunch Academy is seeking motivated entry-level candidates for our Tech Support Specialist positions in Charlotte, NC. No prior experience required – we provide all necessary certifications and hands-on training. Join our dynamic team and start building your future in IT today!
Why Choose Us?
- Start your new job in just 48 hours
- 6-week paid training with industry certificationsCareer advancement opportunities
- Competitive benefits package
- Modern, collaborative work environment
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Document cases and maintain ticketing systems
- Collaborate with senior technicians to resolve complex issues
- Conduct remote system diagnostics and repairs
- Assist with onboarding new team members
- Participate in continuous skills development
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet skills
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer service mindset
- Ability to learn technical concepts quickly
- Reliable transportation to Charlotte office
- Must pass background check