Job Description
Launch your tech career in Austin with our comprehensive paid training program! Austin Tech Academy is seeking motivated individuals for immediate full-time positions as Tech Support Specialists. No prior experience required – we provide all necessary training to transform you into a certified IT professional. Join our innovative team and start earning while learning in-demand skills including system administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Assist with network maintenance and security protocols
- Train end-users on new software and system updates
- Collaborate with senior technicians on complex technical challenges
- Participate in ongoing professional development workshops
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and communication skills
- Basic computer literacy (Windows/macOS proficiency)
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license preferred
- Pass background check and drug screening
- Eagerness to learn technical concepts quickly
- Team player with positive attitude