Job Description
Launch your career in technology with our comprehensive training program! InnovateTech Solutions is seeking motivated entry-level candidates for our full-time Tech Support Specialist role in Chicago. No prior experience required – we provide paid hands-on training covering cloud systems, cybersecurity basics, and customer service protocols. Join our diverse team of industry experts and gain in-demand skills while earning competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document support tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Participate in weekly training sessions to master new technologies
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work flexible hours including occasional weekends
- Passion for technology and continuous learning
- Valid U.S. work authorization