Job Description
Launch your IT career with Phoenix Tech Solutions! We're seeking motivated individuals for our fully paid training program in Phoenix, AZ. No prior experience required – we'll equip you with industry certifications and hands-on skills in network security, cloud computing, and system administration. Join our award-winning team and grow your career while supporting Arizona's booming tech sector.
Responsibilities
- Complete comprehensive 8-week paid training program covering CompTIA A+, Network+, and Azure fundamentals
- Provide Tier 1 technical support for enterprise clients via phone, chat, and remote assistance
- Document technical issues and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex network and security protocols
- Participate in ongoing skills workshops and certification bootcamps
- Deliver exceptional customer service with 95%+ satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to pass background check and drug screening
- Valid Arizona driver's license (for occasional on-site visits)
- Commitment to completing certification requirements