Job Description
Launch your IT career with our comprehensive paid training program! TechForward Solutions is seeking motivated individuals to join our Indianapolis-based team as Entry-Level Tech Support Specialists. No prior experience required—we'll provide hands-on training in network administration, cybersecurity fundamentals, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment dedicated to your professional growth.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Install and configure hardware/software systems
- Troubleshoot network connectivity and security issues
- Document incidents and solutions using ticketing systems
- Participate in ongoing skills development workshops
- Collaborate with senior technicians on complex cases
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown Indianapolis office
- Passion for technology and continuous learning
- Valid driver's license (for occasional client site visits)