Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist in Charlotte, NC! We offer comprehensive paid training and immediate start for motivated individuals. Perfect for career changers and recent graduates, this role provides hands-on experience in cutting-edge IT solutions while supporting Fortune 500 clients. Enjoy competitive benefits, flexible scheduling options, and clear advancement paths within our rapidly growing tech company. No prior experience required – we invest in your success!
Responsibilities
- Provide remote technical support for hardware/software issues via phone and chat
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with senior engineers to resolve complex technical problems
- Train clients on new systems and software applications
- Monitor system performance and escalate critical issues
- Participate in continuous skills development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Willingness to learn new technologies through structured training
- Excellent communication skills (written and verbal)
- Ability to work independently and in team environments
- Reliable transportation to our Charlotte training facility