Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated individuals for our paid training program to become Entry-Level Tech Support Specialists. No prior experience required – we provide comprehensive hands-on training in networking, troubleshooting, and customer service. Join our dynamic team in San Antonio and gain industry-recognized certifications while building a stable career in one of the fastest-growing tech sectors.
What We Offer:
- 4-week paid training program ($1,000 stipend)
- Industry-recognized CompTIA A+ certification
- Health insurance and 401(k) matching
- Career advancement opportunities
- Collaborative, growth-oriented environment
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document cases in ticketing systems
- Collaborate with senior engineers on complex problems
- Train end-users on system usage
- Maintain service level agreements (SLAs)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities
- Excellent verbal communication skills
- Customer service mindset
- Ability to work flexible shifts
- Passion for technology and learning
- Must pass pre-employment assessment