Job Description
Join our award-winning team at Phoenix Skills Academy where we invest in your future! We're seeking motivated individuals for our paid Tech Support Specialist training program. No prior experience required – we provide comprehensive hands-on training, mentorship from industry experts, and guaranteed job placement upon completion. Enjoy competitive pay, full benefits, and career growth opportunities in Phoenix's booming tech sector. Transform your career in just 12 weeks!
Responsibilities
- Provide technical support via phone, email, and chat for enterprise clients
- Diagnose and troubleshoot hardware/software issues
- Document cases using ticketing systems (Jira, ServiceNow)
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and training materials
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows/macOS)
- Ability to learn technical concepts quickly
- Customer service mindset (1+ year experience a plus)
- Passion for technology and continuous learning
- Must pass background check and drug screen