Job Description
Launch your career in technology with our comprehensive training program! TechGrowth Solutions is seeking motivated individuals to join our dynamic tech support team in Chicago. No prior experience required—we provide paid training in networking, cloud computing, and customer service. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Join us to transform your passion for technology into a professional career.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Install and configure hardware/software systems
- Troubleshoot network and connectivity issues
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problems
- Maintain inventory of IT assets and equipment
- Participate in ongoing training to enhance technical skills
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid work authorization in the US
- No prior IT experience required (training provided)
- Proficiency in Microsoft Office suite