Job Description
Join our award-winning tech team as an Entry-Level Tech Support Specialist! We're offering fully paid training for motivated individuals looking to launch their IT careers in Los Angeles. No prior experience required – we'll equip you with industry certifications and hands-on skills in network troubleshooting, cloud systems, and cybersecurity protocols. This immediate hire position includes competitive benefits, career advancement paths, and a collaborative work environment. Start your tech journey today with our comprehensive 4-week paid training program.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose hardware/software issues and implement solutions using remote tools
- Document troubleshooting steps and maintain detailed case logs in CRM systems
- Collaborate with senior engineers on complex escalations
- Participate in continuous skill development through company training modules
- Contribute to knowledge base articles and best practice documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service aptitude
- Ability to learn technical concepts quickly during paid training
- Reliable transportation to our downtown LA facility
- Passion for technology and willingness to obtain CompTIA A+ certification